Your Trusted BPO
Outsourcing Partner!
Helping businesses deliver enriching customer experiences using effective call center strategies & solutions across MENA region. Or call center services & solutions, sales automation & marketing services empower you to enhance customer experience that sets you apart from your competition.
Culturally Rooted, AI Powered
As a leading and culturally rooted outsourcing BPO company offering services in Saudi Arabia, UAE, Qatar and Egypt and beyond, we are redefining the CX industry with skilled professionals, a strategic vision, & advanced AI technology. Our tailored solutions drive operational efficiency, enhance customer experiences, and ensure sustainable growth.
OUR SERVICES
Empowering Your Business to Thrive
Discover a comprehensive suite of services & ultimate customer experience solution solutions designed to elevate your business. From 24/7 customer support to proactive sales strategies to marketing, we offer end-to-end services that drive operational efficiency, enhance customer satisfaction, and accelerate growth.
Call Center
Outsourcing
Your customers deserve the best, and we deliver it. With seamless inbound and outbound support across phone, email, and live chat, we ensure fast, personalized, and enriching customer experiences every time.
Marketing
Outsourcing
Entrust your marketing needs to our seasoned team, while you focus on driving your business forward. From crafting campaigns to executing strategies, we’ve got you covered. Let us help you reach new heights.
BPO
Solutions
Streamline your business processes with our reliable back-office services, including data entry, CRM management, and document processing. Let us handle the details so you can focus on your core goals.
KEY INDUSTRIES
E-commerce
Healthcare
Travel & Hospitality
Telecom
Education
Real Estate
Retail
Fintech
Construction
OUR SATISFIED CUSTOMERS
M. Umar | CEO
The team at Obah Global helped us bridge communication gaps with our Arabic-speaking clients. Their support services are top-notch, reducing response times by 50% and increasing client satisfaction significantly. We’ve seen a noticeable improvement in resolving complaints, especially on complex construction-related queries. Their culturally aware approach and technical understanding have made them an invaluable partner for our business. Obah Global truly delivers on its promises.
Sharoze | CTO
We partnered with Obah Global to handle customer care in Arabic, which has made a huge difference. They provided culturally sensitive, accurate, and timely support, which boosted client trust in our brand. Customer complaints decreased by 25%, and satisfaction scores improved within the first quarter. Their team understands the construction industry and addresses queries with precision and professionalism. They’ve become an indispensable part of our customer service strategy.
Message from
our CEO
At Obah Global, we’re driven by the simple yet powerful belief that exceptional service can transform lives and build lasting connections.
With a deep commitment to innovation, empathy, and cultural understanding, we aim to empower businesses to deliver exceptional customer experience at every touchpoint and create opportunities for talented professionals.
Together, we’re not just shaping the future of customer experience—we’re crafting a legacy of impact.
Frequently Asked Questions
How do you train your team to align with cultural norms, etiquette, and values unique to the MENA region?
We work closely with MENA-based clients to refine quality benchmarks, provide onboarding sessions, and deliver ongoing training. This includes role-playing scenarios, feedback loops, and dedicated modules on cultural practices such as Ramadan protocols.
Can you offer multilingual services to cater to diverse audiences?
Yes, in addition to Modern Standard Arabic, we offer support in English, Urdu, Punjabi, and Pashto. We can also onboard agents fluent in French or Spanish, enabling us to serve international and expatriate communities across the GCC region.
What tools and technologies do you use to streamline operations?
We leverage advanced CRM systems, chatbots, AI-driven workflows, and cloud-based solutions to enhance efficiency and scalability, as per unique business needs.
What KPIs do you track to ensure service quality?
We measure key metrics such as:
- CSAT (Customer Satisfaction Score)
- NPS (Net Promoter Score)
- FCR (First Call Resolution)
- SLA adherence and complaint resolution times
How do you mitigate performance gaps & keep us informed about progress?
We address gaps proactively through feedback, audits, and contingency plans, ensuring your expectations are consistently met. For seamless communication & accountability, we ensure regular updates, weekly business reviews, and a dedicated point of contact.
Can you ensure top-notch service in the MENA region?
Yes, our leadership team has deep-rooted experience in the region. This allows us to align with local customs, consumer behaviour, and market trends effectively.
CUSTOMER EXPERIENCE
OUTSOURCING CONTACT CENTER
Elevating Customer Support & Sales For You
Cost-Effective Growth
Affordable solutions that elevate your business without breaking the bank.
Tech-Driven Advantage
Leverage the latest innovations to stay ahead in your industry.
Tailored Expertise
Customized solutions that address your unique challenges and goals.
Scalable Success
Services that grow with your business, ensuring sustainable success.
Solving IT challenges in every industry, every day.
Transportation & Logistics
Healthcare
Banks & Insurance
Consulting Providers
Non-Profit
Bringing the best IT vendors to you.
Working only with the best, to ensure the quality of our services, and to bring state of the art technology to those who need it.
Your IT Challenges
Datacenter & Hosting
Our facility – Data Center – is the first in the USA that meets the strict ANSI/TIA-942 rated 4 certificate requirements for design, build and operate.
Amazon Web Services (AWS)
Microsoft Azure
RackSpace
OVH
DigitalOcean
Bluehost
Collaboration
Despite modern cloud technology, your users operate in a familiar Microsoft Office environment and benefit from broad compatibility and low-threshold access.
Exchange Online
Sharepoint Online
Defender for 365
Autopilot
Office Apps
Windows 365
Cloud Plattform
Customized cloud platform designed to improve performance, lower IT costs, and provide secure and reliable access to your company data from any device, anytime, anywhere.
Amazon Web Services (AWS)
Microsoft Azure
Google Cloud Platform (GCP)
Oracle Cloud
IBM Cloud (Kyndryl)
Linode (Akamai)
Network & Connectivity
Network topologies include hub, linear, tree, and star designs, each of which is set up differently to promote connectivity between computers or devices.
CiscoSophosWatchguard
Extreme Networks
Dell Technologies
VMware
Recovery
Veeam
Altaro
Acronis
Zerto
Success Stories
Worked with SNB for their marketing campaign.
Acquired them valuable leads
for their digital banking products. Worked closely with their sales team to reach out to their potential audience and converted them into customers.
Language: Arabic
Location: Saudia Arabia
Worked with Careem Dubai for Customer Care Services
The company needed support for Customer Care Services to manage customer queries and provide them with support.
Language: Arabic
Location: Dubai
Helped TELUS Canada in gaining sales of their mobile network.
Helped TELUS canada in gaining sales of their mobile network and we used the strategy of cold calling to carry out the campaign.
Language: English
Location: Canada
Partner With Us For Your
Digital Transformation
We’re happy to answer any questions you may have and help you determine which of our services best fit your needs.
Your benefits:
- Client-oriented
- Independent
- Competent
- Results-driven
- Problem-solving
- Transparent
What happens next?
We Schedule a call at your convenience.
We do a discovery and consulting meeting.
We prepare a proposal.
Schedule a Free Consultation
Recognized by the best
The company needed to complete a complex migration on a tight deadline to avoid millions of dollars in post-contract fees and fines.
